Privacy Policy
Last Updated: September 4, 2026
Royal King Insurance Agencies (“Royal King Insurance”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, communicate with us through WhatsApp, submit insurance enquiries, use our automated assistance services, or interact with our customer relationship management (CRM) system.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
• Name
• Mobile / WhatsApp number
• Email address
• Address or location information when voluntarily provided
• Vehicle details and registration number
• Insurance policy number and policy details
• Insurance company and policy expiry information
• Insurance enquiry, renewal, and claim information
• Documents, photographs, PDFs, and other files voluntarily submitted by you
• Messages and information you send to us through WhatsApp or our website
• Technical website information such as browser, device, IP address, and website usage information where applicable
We collect only information reasonably required to provide our insurance-related services and customer support.
2. WhatsApp Communication
When you communicate with Royal King Insurance through WhatsApp, the information and messages you voluntarily send may be received and processed through WhatsApp Business services and our authorized business systems.
This may include messages relating to:
• New insurance enquiries
• Policy renewals
• Claims assistance
• Customer support
• Requests to speak with an advisor
• Documents or images submitted for insurance-related processing
We may use automated systems to acknowledge messages, collect basic enquiry information, route requests, and assist our staff in responding to customers.
3. AI-Assisted Processing
Royal King Insurance may use AI-assisted and automated technologies to help process customer enquiries.
For example, automated systems may assist in:
• Understanding the type of insurance assistance requested
• Organizing customer enquiries
• Reading information from voluntarily submitted policy documents or images
• Extracting relevant policy or vehicle information
• Preparing information for staff review
• Routing enquiries to the appropriate advisor or department
Important insurance decisions and customer records may be reviewed or verified by authorized staff where appropriate.
4. CRM and Customer Records
Information provided through our website, WhatsApp, telephone, walk-in enquiries, referrals, or other authorized channels may be recorded in our CRM system.
The CRM may be used to manage:
• Leads and enquiries
• Customer information
• Insurance policies
• Policy renewals
• Claims assistance
• Follow-ups
• Advisor assignments
• Customer documents
• Service history
This information is used for legitimate insurance servicing and customer relationship purposes.
5. Documents and Images
Customers may voluntarily submit insurance policies, vehicle documents, photographs, PDFs, claim documents, or other relevant files.
These documents may be stored securely and may be processed using automated document-reading technologies to extract relevant information.
Extracted information may be reviewed by authorized Royal King Insurance staff before it is used for insurance servicing.
Please do not send information or documents that are unrelated to the service you are requesting.
6. How We Use Your Information
We may use collected information to:
• Respond to insurance enquiries
• Provide quotations or service assistance
• Process and manage policy renewals
• Assist with insurance claims
• Maintain customer and policy records
• Send relevant service notifications and renewal reminders
• Provide customer support
• Improve our website and services
• Detect misuse, fraud, or security issues
• Comply with applicable legal and regulatory requirements
Where required, business-initiated WhatsApp communications may use approved WhatsApp message templates and applicable consent or opt-in requirements.
7. Sharing of Information
We do not sell or rent customer personal information.
Information may be shared only where reasonably necessary with authorized service providers, technology providers, insurance companies/intermediaries where required to service an enquiry, or government/regulatory authorities when required by applicable law.
Third-party platforms and service providers may process information according to their own applicable privacy terms and contractual obligations.
8. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no Internet, electronic communication, or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for insurance servicing, customer support, record keeping, dispute resolution, security, and applicable legal or regulatory requirements.
Information that is no longer required may be deleted, anonymized, or securely archived as appropriate.
10. Your Choices and Rights
Subject to applicable law, you may contact us to:
• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw applicable communication consent
• Request that certain communications be stopped
Some information may need to be retained where required for legal, regulatory, contractual, fraud-prevention, or legitimate record-keeping purposes.
11. Data Deletion Requests
To request deletion of eligible personal information associated with Royal King Insurance, please email us with your name and registered mobile/WhatsApp number and state that you are requesting deletion of your personal data.
We may need to verify the request before processing it.
Email:
contact@royalkinginsurance.com
12. Third-Party Services
Our services may use or link to third-party platforms such as WhatsApp/Meta and other technology or insurance service providers.
Their processing of information may also be governed by their respective privacy policies and terms.
13. Legal Disclosure
We may disclose information when required by applicable law, regulation, legal process, or lawful government request, or where reasonably necessary to protect our rights, customers, systems, or prevent fraud and misuse.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal requirements change. The latest version will be published on this page with an updated “Last Updated” date.
15. Contact Us
For questions about this Privacy Policy, your personal information, or a data deletion request, please contact:
Royal King Insurance Agencies
Thoothukudi, Tamil Nadu, India
Email:
contact@royalkinginsurance.com
Website: